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Before You Troubleshoot: What the ShortMax App Actually Is

Account issues become easier to solve once you understand who runs ShortMax, an app that streams vertical short dramas. SHORTTV LIMITED, a Hong Kong-registered company, is named as the seller on the App Store, and the same legal entity appears on Google Play under the developer name SHORTMAX LIMITED. The app’s debut came in September 2023, when it went up on Google Play on September 3 and on the App Store on September 11 of that year. Given over 100 million installs reported for just the Android version, you are far reelshorts website from alone with a question about billing. The store listing says there are more than 50,000 dramas in 19 languages, which is a figure from the company itself rather than a count from an outside source. The app’s terms of service are governed by Hong Kong law. Users type the name as “shortmax”, “short max” or “shortmax app”, and all three searches point to the same product described in this guide.

Unable to Log In to ShortMax?

Logging in through a different method than your original one is where most shortmax login trouble starts. Facebook, Google and Apple are all accepted for signing in, under ShortMax’s terms, as can a phone number or email address bound to your ShortMax account. Your purchase can appear to disappear since choosing a different button later may put you in a separate and empty account. Whether ShortMax has a guest mode is not confirmed, so you should not count on one to keep your coins or pass protected. Choosing one sign-in method and using it on every device is the safest approach. This simple mix-up should be ruled out with the steps below before you assume your coins are gone.

1. Return to the sign-in button you used when you first paid.
2. Look for your purchases while trying the other methods one at a time.
3. Use the address or number linked to the account for an email or phone login.
4. Upgrade the app and restart your phone.
5. If nothing works, write to support with your UID and receipt, as described below.

Understanding the ShortMax Subscription

Weekly Pass Pro is the name of the primary shortmax subscription in the US App Store. As of September 2026 the pass costs about $19.99 a week, a second tier sits at about $9.99 a week, and one-time purchases run from about $3.49 to $24.99. Since pricing differs by country, platform and promotion, those figures should be treated as a reference point. Monthly and yearly plans could not be confirmed, because the US store offers only weekly passes. The terms say a subscription renews automatically 24 hours before it expires, at the same price. People get caught out by that timing, because cancelling on the final day might already be too late. Coins are what unlock episodes outside the pass, and App Store reviewers complain that some episodes cost up to 60 coins with little pricing information up front. Do not assume every episode costs the same; check the price on the unlock screen each time.

Charged After a Free Trial?

A surprise charge after what seemed like a free period is a common complaint in this category. ShortMax’s own responses on Google Play acknowledge that users were confused by its “free trial” and “24 hours free” wording. Removing the app does not stop billing, a point both Apple and Google make in their help pages. Until it is cancelled, a weekly pass activated from an offer continues to renew, in practice. Who actually charged you determines where you cancel and where you ask for money back, so working that out comes first. Save the evidence first, since a clear timeline makes every later step faster.

1. Look for an Apple or Google Play receipt in your inbox.
2. Cancel the pass and ask for a refund through that store if you find one.
3. Capture the merchant name on your card statement if there is none.
4. Use the steps below to cancel the renewal right away.
5. Next ask for a refund through the matching route.

How to Cancel ShortMax on iPhone

Apple takes care of the billing for subscriptions made through the App Store, so the option to cancel sits in your iPhone settings. ShortMax’s terms also mention an “About Subscription” option inside the app, but Apple’s settings are the most dependable place to stop an App Store renewal. As Apple makes clear, deleting the app from your home screen cancels nothing. Your pass renews 24 hours before it expires, so try to cancel at least a day before the renewal date. A capture of the confirmation screen leaves you with proof of the date, so grab one. Expect to spend under a minute on the whole process.

1. Tap your name at the top once you open Settings.
2. Tap Subscriptions.
3. Locate ShortMax in the list and select it.
4. Tap Cancel, then confirm.
5. If ShortMax is missing, you might have paid under a different Apple ID or on Android.

Stopping ShortMax on Android

Google’s Play Store, rather than ShortMax itself, controls a pass bought through Google Play on Android. Google states clearly in its help page that uninstalling an app does not cancel its subscription. ShortMax’s terms mention an in-app “About Subscription” option, which is another route, but store-billed renewals are reliably stopped in Google Play. If you are not in the same Google account that paid, the subscription may not appear in the list, so check that. Support becomes your route if you paid anywhere other than Google Play, since that payment will not show there. Grab a screenshot once it shows as cancelled, and store it with your receipt.

1. Open the Google Play Store.
2. Locate Subscriptions in your account menu.
3. Select ShortMax.
4. Press Cancel and follow the prompts.

Money Back: The ShortMax Terms on Refunds

ShortMax’s terms of service take a firm line on refunds. In the company’s own words, refunds are “not entertained unless the paid product/service is unusable for the reason of ShortMax”. Taken literally, that wording leaves little room for a refund simply because you forgot to cancel. The refund processes of Apple and Google, however, also cover store purchases and run separately from the app’s terms. Apple’s Report a Problem page is where you can request a refund for an iPhone purchase, and Apple usually answers within 24 to 48 hours. As Google explains, on Android you may be able to receive a refund directly from Google Play within 48 hours of purchase. Once that window has passed, Google sends you to the developer, so you will need to write to ShortMax customer service. Explain what happened briefly and attach your receipt, because no refund is guaranteed.

How to Contact ShortMax Customer Service

Email is the main channel for ShortMax customer service. ShortMax’s terms of service, posted on the official ShortMax website, give the service email to use. Be careful with addresses posted on question-and-answer sites, since at least one circulating address uses a misspelled domain and could not be verified. Your UID, the account ID that lets staff find you, is what the developer asks users to include in replies to Google Play reviews. For cancellation issues, the same replies recommend the subject line “Cancel Subscription – Urgent”. If a store handled the charge and replies are slow, you can pursue the Apple or Google refund route at the same time. A complete first message saves time, so add the items below.

1. Your UID and the sign-in method you use.
2. The charge’s date, amount and store, plus a screenshot of the receipt.
3. Whether you have already cancelled, with a screenshot of that screen.
4. One clear request: cancel, refund, restore your coins or fix a login.

Where Every ShortMax Task Is Handled

Much of the annoyance comes from tackling a problem in the wrong place. Your account, your coins and your viewing are handled by the app, while the money for store purchases is handled by the stores. Anything the app and the stores cannot settle on their own goes to email support. The table below works as a quick guide to use before you start tapping through menus. Menus can change with updates, and as of September 2026, the table reflects the terms and store help pages. If you are unsure, cancel first and ask questions second.